Frequently Asked Questions
Everything you need to know about getting authentic Dutch flavors delivered to your door.
Do you ship your Dutch products internationally?
Yes, we ship our authentic Dutch groceries worldwide. Shipping costs and delivery times vary depending on your location and the weight of your order.
How do you ensure the freshness of perishable items like cheese?
All perishable items, including our premium Dutch cheeses, are vacuum-sealed and shipped with insulated packaging and cold packs to ensure they arrive in perfect condition.
What is the typical shelf life of the stroopwafels and licorice?
We source our products directly from the Netherlands to ensure maximum freshness. Most snacks and sweets have a shelf life of 6 to 12 months from the date of purchase.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if an item arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local Dutch payment methods like iDEAL for your convenience.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey from our warehouse to your home.